If a model is temporarily out of stock, it will be indicated on the product page and the wait time will be longer than usual. Typically, our orders take between 5 and 7 business days to arrive once they have been shipped. Please also note that we take 2 to 3 business days to pack your order before shipping it out. If you need more specific information about the wait time for your order, please don’t hesitate to contact our customer service team.
When you buy from Bellatore, we offer a 15-day trial period for your purchases during which you can return your products, with some exceptions, for any reason.
During this 15-day period, you can return your products as long as they haven’t been used or washed and are in good condition and with the original packaging. You will receive a full refund for your purchase once we receive the product.
Please note that if you are a customer outside of the European Union, there may be additional charges for returns.
Regarding the warranty, we like to keep things as simple as possible, so we make it easy for you. All our products have a two-year warranty against manufacturing defects as long as they have been given proper use and care. Damage caused by accidental breaks or natural wear and tear after receipt is not included.
You can change your shipping address by logging into your account and accessing your order history. From there, you can request a change to your shipping address.
However, please note that it is recommended to wait for confirmation from our customer service team before assuming that the changes have been made. If you need more information about changing your shipping address, please don’t hesitate to contact us.
You can track the status of your order by logging into your account and accessing your order history. You will also receive automated email updates about the status of your order, including when it has been shipped and when it is out for delivery. If you have not received any updates or have any questions about the status of your order, please don’t hesitate to contact us, keeping in mind the estimated response time provided on our website.
You can receive customer support by filling out the contact form on our website, which you can access by clicking on the “Contact Us” section on our webpage. Alternatively, you can also reach out to us via WhatsApp by clicking on the WhatsApp button provided on our webpage. We also have a Facebook page where you can reach out to us. We strive to respond to all inquiries as quickly as possible.
If you have entered an incorrect shipping address, please contact us as soon as possible to let us know. If we have not yet shipped your order, you can update your shipping address by logging into your account and editing your order details. If your order has already been shipped, we will try to contact the shipping carrier to see if they can reroute the package to the correct address. Please note that there may be additional fees associated with rerouting a package, and we will do our best to find a solution that works for you.
You can check our shipping destinations on our website by viewing the map provided on this page: (https://bellatore.red/shipping-prices/) . However, if you have any doubts or questions, please do not hesitate to contact us. Our customer service team will be happy to assist you and provide you with the necessary information about shipping to your country.
It depends on the product and the quantity of items ordered. For example, we can usually ship up to two rapiers together in one package, but we can ship up to four longswords in the same box. In some cases, all items may be packaged together in a single shipment. In other cases, we may need to ship items separately to ensure they arrive safely and in good condition. We always strive to package your items in the most efficient and cost-effective way possible. If you have any questions or concerns about your shipment, please don’t hesitate to contact us.